VSO: Requesting feedback, using the feedback tool, and viewing feedback

Visual Studio Online provides a feature for requesting feedback on an application from your stakeholder users. You can provide a description of what it is you’d like feedback and could include steps on how to use the feature. The stakeholders in turn are able to provide feedback through text, videos and screen shots.

You can request feedback from any of your users, but it’s more marketed as a way for stakeholders to get a look at the app and of course… provide feedback.

Creating a stakeholder user

Creating a user as a stakeholder is just as simple as creating any user on VSO. Clicking the Users tab will display all current users and allow a new one be created with a stakeholder license.

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Requesting Feedback

In order to see the request feedback link, you have be inside one of your team projects.

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Clicking on one will open up the project view and at the bottom of the page will be the request feedback link

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Using this feature requires either an Advanced license or an MSDN license to use, if you don’t have them and try, you’ll see this:

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If you do have one, you’ll see:

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The first requirement is to choose one or more stakeholders / other users. Whoever you want to help provide feedback, add them to the list.

The second option to tell stakeholders how to access the application. There are three radials for Web Application, Remote Machine, and Client Application. The Web Application allows  you to provide a URL/URI. The Remove Machine option allows you to enter the name of a Remote Machine. Finally,  the Client Application option allows you to enter the local path the application. The larger text box allows you to provide instructions on how to launch the application in which you listed.

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Most likely, if you’re actually going to be sending this to a stakeholder, you’re message and URL/URI will be a tad bid different.

The final requirement is a description of the areas of focus you’d like feedback on. You can attach up to 5 areas of focus.

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Once done with all the information, you can either do a quick preview of what the email will look like when sent, or you can just go ahead and send it.

Giving Feedback

Once the feedback request has been sent, it’ll pop up in the selected stakeholders e-mails like so:

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If the stakeholder has never provided feedback before through the feedback tool, they must install the tool.

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Running the install tool displays the usual Visual Studio style install window.

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Once installed, follow the URL from the e-mail and it’ll open up the feedback client

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Clicking next then provides a nice reply form for the stakeholder to be able to record their feedback via audio/video, provide screen shots, attach any extra files, and a comment box with some simple text manipulation.

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Clicking next will display the submit page which provides a ‘Thank You’ for providing feedback and shows that the feedback is saved to VSO.

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The option to submit the feedback and close the tool is at the bottom. Once clicked, the feedback is submitted and the tool closes.

Viewing the feedback

The feedback can be viewed in the project’s backlog in which the feedback request was initiated from. I’m assuming the iteration that gets chosen for the feedback work item is whatever the current is set as.

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